We strive to provide you with a smooth and enjoyable travel experience. However, we understand that plans may change. Please review our refund policy carefully:
1. Cancellation by the Customer
- Full Refund: Cancellations made at least 30 days before the scheduled departure date are eligible for a full refund.
- Partial Refund: Cancellations made between 15 to 29 days before departure will be eligible for a 50% refund.
- No Refund: Cancellations made less than 15 days before departure or in the event of a no-show will not be eligible for a refund.
2. Cancellation by the Company
- If the company cancels the tour due to unforeseen circumstances (e.g., natural disasters, political instability, or insufficient participation), customers will be entitled to a full refund or may choose to reschedule.
3. Non-Refundable Items
The following items are non-refundable:
- Visa fees, travel insurance, and government taxes.
- Any services marked as non-refundable at the time of booking.
- Third-party fees such as airline tickets and hotel reservations (subject to the provider’s terms).
4. Refund Processing
- Refunds will be processed within 7–14 business days to the original payment method.
- Transaction fees or currency conversion charges (if applicable) are non-refundable.
5. Changes and Modifications
- Customers may request to modify their booking up to 7 days before departure, subject to availability and any additional charges.
- Changes to bookings may affect refund eligibility based on the new terms.
